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In this post, we will look at how to cancel Telstra internet service and some questions concerning this. When you come to Australia, Telstra has been one of the best internet service providers but it can not be the best for everyone in Australia.

If you want to cancel your internet on Telstra, the guide below will help you to deactivate your internet from Telstra. We will be glad if you could share your reason for canceling Telstra internet in the comment box. We may have a solution to that.

How to cancel Telstra Internet

There are two ways you can cancel your Internet on Telstra. This is by contacting the support team or by doing it through their web portal.

Contacting customer support through their phone or live chat is very easy and great. In this case, you will get access to an agent who will be willing to answer extra questions.

However, if you want to cancel your Telstra using their online portal, follow the guide. The mobile app users will need to contact the support team.

How to Cancel Telstra Internet on their Online Portal

  1. Open the Telstra web portal by clicking here.
  2. Sign in by providing your Telstra ID and password.
  3. When you logged in to your account, look for and click on Services.
  4. Go to Internet Service.
  5. Choose Manage Internet
  6. Locate your plan and choose cancel service and view or manage service.
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With the above method, you will be able to cancel your subscription.

How to cancel Telstra plan on the app

The Telstra mobile app is an amazing app but one thing about these things is, you can not locate the option to cancel a plan at the time of writing this post.

The simplest and the most effective way to cancel a plan on Telstra using the mobile app is to use the chat feature. With that, you will get in contact with a rep from the support team to help you deactivate or cancel a service.

Telstra cancellation fee

Telstra may charge you a cancellation fee, mostly an early cancellation fee. This varies depending on many factors such as the kind of service, the duration, etc.

To know the exact cancellation fee for a service, you need to contact a representative by calling their helpline or the live chat option. The rep will be able to tell you the exact amount for your cancellation fee.

Read Also:


Do I need to return my Telstra modem?

Yes, you need to return your Telstra Modem after canceling your subscription with the company in less than 24 months. However, you can pay for it at the cost of $200 as a refund fee.

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