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If you are searching for how to delete Carousell account, this post is all you need.

Unlike other apps or services that allow you to delete your account by yourself by just clicking on the delete account button or deactivate account button (at times close account), Carousell does not have such an option that enables you to delete an account yourself.

The only way you can delete your account is to request Account Removal or Account Deletion from the support team or privacy section of Carousell. Before we start with the steps involved in requesting for account deletion, let us look at what Carousell is and why deleting your account.

What is Carousell

Carousell Logo

Carousell is a smartphone and web-based consumer-to-consumer and business-to-consumer marketplace in Singapore for buying and selling new and used goods.

It has offices in Malaysia, Indonesia, the Philippines, Cambodia, Taiwan, Hong Kong, Macau, Australia, New Zealand, and Canada. According to Wikipedia.

Why Deleting Carousell Account?

You want to delete your account because of one or two reasons. Your reason may be different but the most reason why most people delete their Carousell account is when their account is dormant and don’t use it again.

Others also delete their when they have an alternative option that serves them better or bad experience encountered.

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Finally, most people delete their accounts due to a bunch of newsletters and spammy messages in the email box. If this is the only reason for deleting your Carousell account, then you need not do so, try this instead.

You can unsubscribe from their newsletter by clicking on the Unsubscribe link at the bottom of their newsletter or adding their messages to spam, this will send their messages to spam without any annoying notification.

How to delete Carousell account

As stated earlier, Carousell does not have an account delete option that allows you to delete your account by yourself. In order to delete your account, you need to send a message to the support team or privacy team for account deletion.

The team at Techlocust has the following steps which have been working for our dear readers when they want to cancel or close their Carousell account.

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Follow the steps below to delete your Carousell account.

Steps to delete Carousell account on web

  1. Open your email account. This could be Gmail, Yahoo mail, or any other email service provider. Note that you need to use the same email address you used during account registration.
  2. Compose a new email by clicking on the Compose button.
  3. At the To field enter the email address of the Carousell support team which is support@carousell.com which is in charge of deleting or closing your account.
  4. In the Subject field, enter “Account Removal Request” or something related to this.
  5. Now, in the message field, enter the reason why you want your account to be removed from their database and include your account details and anything that proves that the account belongs to you.
  6. Finally, click on the send button.
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Note that, this will take some hours if not days for the team to respond to your request.

How to Delete Carousell Account on the Mobile App

If you are using the mobile app of Carousell, then follow the steps below to delete your account on their mobile app.

  1. Open the Carousell app on your smartphone.
  2. Login to your account if you haven’t done that already.
  3. On the app’s home screen, tap on the ME button which can be found at the bottom of the page.
  4. Then tap on Settings.
  5. On the Settings page, look for Email Support/Feedback and tap on it. This is located at the bottom of the setting options.
  6. From the pop-up box that will appear, tap on Deactivate Account.
  7. Then tap on Send Deactivation link on my Email.
  8. After the above steps, you will receive an email that contains an account deactivation link from Carousell on the email you provided.
  9. Click on the link, then click again Deactivate my Account from the link.
  10. Provide the reasons why you want to delete your account and Continue to delete my account.
  11. Now you can uninstall the Carousell app from your phone.


In this post, we have looked at how to delete Carousell account. Let us know in the comment if you have any questions regarding this topic.

You can also share your experience with us by contributing in the comment section.

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